INCREDIBLE CUSTOMER SERVICE IN THE HEALTH CARE INDUSTRY FOR THE 21ST CENTURY

Very few nursing homes and assisted care facilities have total control over a given market based upon patented products. That given, the only thing they have to offer that can separate them from their competitors is… INCREDIBLE SERVICE! And, a fact of life is: Customers (residents) and their loved ones are increasingly more demanding in the levels of service they expect. A facility are no longer just competing with other providers. Now they are being compared to the best in the world in a variety of professions and industries. The providers who will be successful in the near future and beyond, are not just pleasing their customers and their families …. THEY ARE AMAZING THEM!

These businesses are proving that to be a market leader it is up to them to recognize the expectations that customers have and then consistently exceed those levels. They expand and improve ways of providing care and assistance BEFORE their competitors beat them to it; and, they put their competitors to shame while doing it. Specific examples and methods are cited from around the world.

FORMAT: Seminar or speech.
HANDOUTS: Hard copy or placed on the web for downloading.
VISUALS: Laptop computer generated.
HUMOR: Throughout the program at appropriate times.
MOTIVATION: At selected points in the program.

Selected results you can expect from this presentation:

Specific, revenue-enhancing, "how to" methods are a major part of this session. Participants will learn: the difference between "accomplishing" and "achieving" and how it is reflected on the bottom line; what customers demand now and will demand in the future; why and how facilities fail in their efforts to improve service; putting people with a creative, "service-is-everything" view on the point positions; how to "adapt" the ideas from the best in the world and do them even better.