Larry Johnson is a well-known expert in the field of creating high-performance work cultures. His background includes five years in health care management, and 20 years as owner of a successful training and consulting firm.

Larry's clients include Harley-Davidson Motor Company, Nordstrom Department Stores, JPMorgan Chase Bank, Southwest Airlines, American Express, McDonald's, Federal Express, and the American Health Care Association

Since 1986, Larry has presented to more than 3000 audiences in every state in the Union, as well as in Canada, the United Kingdom, China, Malaysia, Indonesia, Costa Rica, and Australia. He has been a featured speaker at eight annual conventions of the International Customer Service Association.

Larry is the co-author of the top-selling ABSOLUTE HONESTY-Building A Corporate Culture That Values Straight Talk and Rewards Integrity. He has written more than fifty articles for various professional journals on the topics of customer service, leadership, and change.

Larry lives in Scottsdale, Arizona with his spouse of 37 years, CJ, along with two pure-bred pound mutts, an African Gray Parrot and a tarantula named Bob.

Please welcome Larry Johnson.