Steve Farber - Programs

The Radical LEAP: Extreme Leadership at Work and Beyond
(Primarily for Officer, Senior Executive and Manager level).
In this chaotic and extreme age, business leaders must demonstrate an unprecedented level of passion, determination, foresight, dedication and fearlessness. People won't follow empty rhetoric, but they will respond to significant, meaningful and dramatic action. As an Extreme Leader, you need the ability to influence, the power to transform and the courage to change the world of your company, your customers and your industry. In The Radical Leap, Steve shows you how to use the LEAP framework-Love, Energy, Audacity and Proof-to do just that-and radically improve your organization and your life.

Leading Radical Service: The Extreme Leader's Guide to Blowing Your Customer's Minds
(For Officer, Senior Executive, Manager and/or Individual Contributor level).
We all know that customer satisfaction is no longer enough. But creating a consistently mind-blowing WOW! Experience for your customers demands imagination, empathy and creativity from every employee in your company. What are you doing about it? Steve offers four qualities that you, as an Extreme Leader, must demonstrate to create customer-obsessed business people at every level of your organization: Passion, Obsession, Creation and Exhilaration. Drawing on provocative business cases, research and personal experience, Steve will take you beyond the conventional customer service wisdom and into the realm of customer love.

Radical Accountability: Making the Leap From Individual Contributor to Extreme Leader
(For Individual Contributors or Organization-Wide participation).
Whatever the challenge at your company-improving customer service, coping with change, inspiring transformation, improving corporate culture, recruiting and retaining great talent, building teamwork, fostering innovation-it all comes down to this: someone has to do something significant and enlist others to help. Someone, in other words, has to take accountability. Someone has to lead. And it doesn't have to be the boss. Leadership, ultimately, has nothing to do with the title on your business card or your position on the organizational chart. It's about who you are and what you do to change things for the better-regardless of your "place" in the company. In Radical Accountability, Steve will show you four personal strategies for being the architect of transformation from any position or level in the company.