CUSTOMER SERVICE

The Mission That Matters The Most!

by Commander Rick Searfoss, CSP

Customer Service Solutions from a
Top Gun Fighter Pilot and
NASA Space Shuttle Commander

STS-58 * STS-76 * STS-90

Rick Searfoss is the top rated keynote speaker, motivational speaker, and professional speaker for the American Speakers Bureau.

Imagine leading a two billion dollar dollar project that was over 8 years in development, and which peaked in a short 16 day window. Now consider delivering a unique service in one of the most hostile and unforgiving environments possible, (outer space) on behalf of thousands of clients and customers (NASA and their partners) who gambled their professional hopes, dreams, and future on your performance. And be accountable to every American Taxpayer, and NASA's partners around the globe.

The Service: Safely and effectively executing NASA's most complex and ambitious science research mission ever.

The Goal: To prepare, launch and bring home the Space Shuttle Columbia, (Value 500 Million Dollars) the crew, the lab and the data - for NASA and America. And land the Space Shuttle at Kennedy Space Center with the heaviest payload in history and all the eyes and the media around the world watching you.

The providers: Mission Commander Rick Searfoss and the crew of Mission STS-90.

The Commander's Key to Success: constant, unrelenting focus on the clients and customers and their objectives. In this case, it is the leaders, pilots, engineers, scientists, mission specialist and support team that need an ultimate dedication to achieving for them a historic mission that truly matters.

The Take Away: Unique, pertinent, valuable benchmarks and lessons for any business venture, group of clients, partners, vendors and customers in any industry.

Rick's vast client list includes organizations, from small enterprises to major corporations, including many of the Fortune 500. Rick Searfoss is well known for his ability to combine his business, technical and international experience with your organization's unique mission, and deliver a presentation specifically customized to your situation. Rick Searfoss has different presentations designed for groups as diverse high tech and low tech, sales, service, finance insurance, engineering, safety, technology and manufacturing.

Rick Searfoss, Colonel, USAF Retired, former Top Gun fighter pilot, test pilot, and astronaut, is a distinguished teamwork and leadership expert speaker who has piloted or commanded three highly successful space missions. As a mission commander, he is also one of less than a hundred people in history ever chosen to command a human space mission. Today, Rick Searfoss stays very busy as an aerospace industry executive, innovator, spokesperson, test pilot and business development expert with several entrepreneurial "New Civilian Space Companies" creating the new millennium's most leading edge technologies.

Living what Rick Searfoss speaks about: Innovation, teamwork, leadership, and peak performance in action!

In August 2008, Astronaut Speaker and Top Gun test pilot, Colonel Rick Searfoss, successfully delivered at his biggest solo performance in front of over 100,000 aviation enthusiasts as the test pilot for the incredible team from XCOR Aerospace. Rick is the world's only tri-qualified rocket test pilot. Rick Searfoss flew the XCOR Aerospace experimental prototype rocket racing aircraft for three low altitude aerobatics demonstration flights to the amazement and delight of the crowd at the world's largest air show, the Oshkosh AirVenture, to showcase XCOR's fantastic new innovations and technologies.

This new level of record breaking, peak performance flying evolves into great stories about focus, confidence, teamwork and leadership in his presentations, plus, fantastic business innovation samples and stories of the principles that Rick Searfoss addresses as the Top Gun, Astronaut Speaker!"